The vacation rentals we represent are homes owned by us and we also use them as vacation homes. We have made them available to share with responsible guests that will treat the home and neighborhood with respect. While many of our guests are on vacation, the full-time residents that live nearby are not. In order to maintain the top quality of our homes and the peace and quiet of our neighborhoods, all occupants must adhere to the following terms and conditions. Thank you in advance for your understanding!
Rental Terms and Conditions
Please do not proceed with booking if you are not comfortable with these policies.
Guest agrees to read and abide by the Terms of this agreement and ensure all other occupants abide by these terms. As consideration for the booking and use of Rockaway Vacation Rentals Property during your stay, Guest agrees to pay Owner for all items specified.
1. RESPONSIBLE PARTY: Guest is an adult at least 25 years of age and will be an occupant of Property during the entire reserved period unless other arrangements are approved in writing by Owner. Guest is responsible for the conduct of occupants on the property during the term of the reservation. Any reservation found to be obtained under false pretense will be subject to forfeiture of all payments and deposits and the party will be required to vacate the property immediately.
- Identification and use: The names and ages of all occupants must be provided. A government issued identification may be required. All adult groups must be 25 years of age or older for all rentals.
- Maximum Occupancy: Guests shall not exceed the number of guests shown on the property listing. House parties and/or gatherings are strictly prohibited and will result in immediate eviction with no refunds.
- Trash: All garbage should be bagged, tied closed and placed only in your vacation rentals trash bin or recycle bin.
- Parking: Please do not block any neighbors driveway and maintain access for emergency vehicles at all times.
2. CANCELLATION AND REFUNDS: Should Guest wish to cancel their reservation, the notice of cancellation must be in writing and confirmed with the Owner.
- For notice received more than sixty (60) days prior to the check-in date, Manager will refund 100% of the deposit received.
- For notice received less than sixty (60) days prior to check-in date, deposit is non-refundable.
There are no refunds for early departures, delayed arrivals, construction noise or activity, inclement weather or reduction in the number of nights reserved for any reason. Every property has the potential for equipment to occasionally malfunction and we cannot guarantee every aspect of a home to be operational 100% of the time. Owner will attempt to rectify any malfunctioning equipment, systems or amenities, however, Guest agrees there are no refunds offered for any malfunctions.
3. TERMINATION: Owner has the right to inspect and photograph condition of the premises without prior notice at any time to enforce the terms of this agreement. Should Guest or any occupants violate the terms of this Agreement, Owner may impose fines up to three (3) times the rental amount, and may terminate Guest’s occupancy immediately with no refunds of rents or security deposits. Guest shall waive all rights to due process for failure to vacate the premises upon termination and all individuals occupying the Unit will be subject to immediate eviction procedures under State law. Owner and/or law enforcement may enter the premises and remove all occupants and their belongings.
4. RENTS AND PAYMENT TERMS: Payment of a $400.00 deposit is required for all bookings. 100% of the balance is due upon the arrival date. Accepted forms of payment are Cash, Zelle, Venmo, wire transfer or certified checks. Guest agrees to provide Owner with a valid credit card during the entirety of the reservation. Rates are subject to change and no refunds are given in the event advertised rental rates are reduced. If a discrepancy arises between information or rates quoted verbally, on the website, email or otherwise, the rate on the reservation will prevail. In the event incorrect information or rates are quoted due to a typographical or any other error, Owner shall have the right to refuse, cancel or limit any reservations listed incorrectly, whether or not a reservation confirmation has been sent.
5. RESERVATION TRANSFERS: Should Guest need to transfer the reservation to a substitute Guest, substitute Guest must be approved by Owner and agree to all current terms and conditions.
6. CHECK IN: Check in time is 3:00 PM. Keys or entry code will be provided once all fees and charges have been collected. If for some reason, the home is not ready for check-in you will be notified. Please do not attempt to check-in or visit the home prior to notification that the home has been cleared for check-in.
7. CHECK OUT: Check out time is 11:00 AM. sharp! Cleaning and maintenance are pre-scheduled, so adhering to the Check-Out Time is very important. A minimum $75 hour fee will be charged for each hour (or portion thereof) past the required check out time.
8. CHECK OUT / CLEANING PROCEDURES: Each property will be inspected, sanitized and cleaned prior to your arrival and after your departure. Guest should leave the property in the same general condition at Check-In, meaning:
a) Any debris, rubbish and discards removed from the home.
b) Dishes and cooking messes cleaned up.
c) Put back any furniture or items that have been rearranged (inside and outside home).
d) All remote controls left in plain sight.
e) Refrigerator, microwave and property should be left clean and free of perishable food.
f) Lounge chairs equipment, etc. put back in place.
g) BBQ cleaned with brush.
h) Please turn-off lights, heater, air conditioner, fans, appliances, etc.
i) Please make sure all doors and windows are closed and locked.
j) If applicable, leave keys on the kitchen counter.
k) If unit equipped with a lock-box, please return keys to the lock-box.
The cleaning fee is for a standard cleaning only. If the home was left in poor condition and additional cleaning is required, fees will be charged to Guests credit card on file at a minimum rate of $50 per hour. A $25 per item fee will be charged for each lost key not left at the Property upon check-out.
10. OCCUPANCY: Guest understands and agrees that Property shall be occupied by no more than the number of individuals (including children and infants) indicated on the website listing. A minimum charge of $100 per day per person may be imposed for excess occupancy.
11. AMENITIES: Each property is fully furnished, and includes an equipped kitchen, ready-made beds, bath towels. Towels and linens are not to be taken from the property (please do not take bath towels or linens to the beach). Furnishings and amenities are not new and may exhibit signs of wear and tear. Amenities and furnishings are subject to change, and may or may not be the exact same as represented in the property photos due to replacement, substitution or other reasons. Owner provides a starter kit of soaps, dish detergent, toilet paper, paper towels, and other dispensable items. Since a limited supply is provided, Guest should plan to shop to replenish these items if necessary.
12. DISTURBANCES AND ILLEGAL ACTIVITY: Guest shall behave in a civilized manner and shall be good neighbors, respecting the rights of the surrounding neighbors, and shall not create noise or disturbances that interfere with the quiet enjoyment of their property. Outdoor noise, or noise carrying outside from inside the home should be kept to a minimum regardless of the hour and in compliance with the local Noise Ordinance. Any use of the unit for any unlawful purpose including, but not limited to the possession, serving, or consumption of alcoholic beverages by persons less than 21 years of age, house parties or keg parties, beer pong, or use of common areas in a manner contrary to the provisions of this agreement, are prohibited.
13. GUEST’S NOTIFICATION RESPONSIBILITIES: Guest shall call or email Owner upon arrival to property to confirm arrival. Upon arrival, Guest agrees to examine the Unit, all furniture, furnishings, appliances and fixtures and shall immediately report to Owner if any are not in operating condition or in disrepair. Guest also agrees to immediately notify Owner of any occurrences that may cause damage to Property or adjacent units and to take reasonable measures to mitigate damage, and be responsible for damages for failure to do so. Guest acknowledges that unless Owner is notified on day of check-in of any damage or cleaning concerns, Guest will be liable. Any and all damages, breakage, lost or missing items on the Property during the occupancy will be Guest’s responsibility and must be reported to Owner and paid prior to departure.
14. MULTIPLE HOME RENTALS: Should Guest or acquaintance of Guest rent another property in proximity to Unit, no items shall be moved from home to home. The majority of occupants from two or more rentals will not spend the bulk of their rental time at a house other than the house in which they are sleeping (violation of the occupancy rules). Having too many guests in one house creates extra wear and tear, risk of sewer problems and noise complaints.
15. GARBAGE: Guest shall dispose of all waste material generated during the rental period in a lawful manner and put the trash in the exterior trash bins provided for pickup. Guest is cautioned not to leave unsealed trash inside or outside for long periods of time to avoid pests.
16. SUBLEASING: Guest shall not sublet the property.
17. SMOKING: No smoking is allowed on the premises. If smoking does occur on the premises, Guest may be evicted and is financially responsible for all damage caused by the smoking including, but not limited to, stains, burns and the cost of odor remediation and removal and replacement of damaged property.
18. PETS: Pets are prohibited! If an unauthorized pet is found on the premises, Guest and pet may be evicted and Guest is responsible to remedy any and all pet damages and the cost of remediation, including pet allergen remediation, flea remediation and reimbursement to Owner for any refunds necessary to relocate or compensate for relocation of future guests until remediation is completed.
19. TRANSIENT OCCUPANCY: Guest expressly acknowledges and agrees that this Agreement is for transient occupancy of the Property, and that Guest does not intend to make the property a residence or household.
20. OWNERS PROPERTY: Guest agrees not to access any locked storage areas or areas not expressly meant for guests, even if unlocked, which contains owners property and may contain cleaning supplies and or items that could be hazardous to children and adults.
21. FIRE EXTINGUISHER: The property is equipped with a minimum of one (1) fire extinguisher. It is the duty of the Guest to locate fire extinguisher, notify all other occupants and guests of the location, and to inform Owner immediately should the fire extinguisher be missing, or be less or become less than fully charged.
22. SMOKE DETECTORS/ CARBON MONOXIDE DETECTOR: The property has smoke detectors and a carbon monoxide detector installed and they are believed to function properly at the time of rental. Guest will notify Owner without delay if detectors are missing, uninstalled, “chirps” or have a low battery condition.
23. PARKING: Guest is advised that in many high density beach communities, parking is at a premium and garages and parking spaces can be smaller than normal.
24. SECURITY: Guest shall see to their own and to the Property security by locking doors, windows, garage doors, etc. when prudent to do so, and always when all guests are absent or the property is vacated.
25. NEW LOCKS OR ALTERATIONS: Guest shall not make or permit to be made any alterations to the Premises or change or add any lock without prior consent of Owner.
26. LOST ITEMS: Owner shall bear no responsibility for lost, stolen or abandoned items. Every reasonable effort will be made to contact the Guest for return, there will be a minimum $25.00 handling charge plus shipping costs for any found items returned at Guest’s request. Owner shall not be held liable for condition of said items. Any items not claimed for longer than 30 days may be donated or sold.
27. TV/CABLE/INTERNET/SATELLITE: Services are provided as a convenience only, and are not integral to this agreement. No refund of rents shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.
28. AIR CONDITIONING / HEATING: Most rentals are equipped with air conditioning. If so equipped, and if not regulated otherwise, Guest agrees that Air conditioning shall not be set below 72 degrees and heat shall not be set above 78, and that the fan setting shall be “Auto”. Doors and windows shall be closed when either heat or air conditioning is in operation there are no refunds for lack of, or malfunctioning units.
29. SYSTEM(S) / FURNISHING / AMENITY FAILURES: In the event the rental unit sustains a failure of a system, including but not limited to water, sewer, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, or other system or structural systems, furnishings or amenities, Owner will make every reasonable effort to repair or replace the failed system or equipment, and in such event, Guest agrees to permit Owner or its service provider to have reasonable access to the property to inspect and make such repairs. Neither the property owner nor the Manager shall be liable to Guest for damages, and no refunds will be given for such failures.
30. NOISE AND NOISE TRANSMISSION: Guest is aware that Unit is located in an urban area and it is therefore subject to noise from nearby residences/businesses/traffic/aircraft and or construction. If Unit has common walls, ceilings or floors, noise may travel between and cause disturbance to Guest from other residences.
31. OTHER OCCURRENCES: Owner does not accept liability for any loss or damage caused by but not limited to the following: weather conditions, natural disasters, pests, construction disturbances, acts of God, or other reasons beyond its control there shall be no refunds of rents because of shortened stays, ruined expectations, or departures due to work and family emergencies, unavailability of any or all parts of the Unit, or any other reasons.
32. WAIVER OF LIABILITY: For decks, railings, bunk beds accessible by ladders, etc. herein referred to as a Special Feature. If so equipped, it is the Guest’s responsibility to learn about safety precautions concerning utilizing or being around Special Feature. Guest understands that the area surrounding Special Feature is not fenced or secure, and there are special risks that may be involved for anyone, in particular children who are not carefully supervised, person(s) intoxicated, on any kinds of drugs or medication, with health risks or if pregnant. Guest agrees to explain the risks of the presence and use of Special Feature to all guests at the property. Guest agrees to instruct all guests on premises to not access any off-limit, or unsafe sections of the property including roof-tops. Guest agrees to assume all responsibility to make all occupants aware of risks and for the consequences of those risks and to be fully and solely responsible for any accidents that may occur. Guest agrees to waive any claim whatsoever against property Owner for injuries or claims.
33. HOLD HARMLESS: The Guest and all occupants shall hereby indemnify and hold harmless the Owner against any and all claims of personal injury, property damage or loss arising from use of the premises regardless of the nature of the accident, injury or loss. Guests also expressly recognize that any insurance for property damage or loss which the Landlord may maintain on the property does not cover the personal property of Guests, and that Guests should purchase their own insurance if such coverage is desired.
34. ADDITIONAL TERMS AND CONDITIONS: The undersigned, for himself/herself, his/her heirs, assignors, executors, and administrators, fully releases and discharges Owner from any and all claims, demands and causes of action by reason of any injury or whatever nature which may have occurred to the undersigned, or any of his/her occupants or guests as a result of, or in connection with the occupancy of the premises and agrees to hold Owner free and harmless of any claim or suit arising there from. In any action concerning the rights, duties or liabilities of the parties to this agreement, their principals, agents, successors or assignees the prevailing party shall be entitled to recover reasonable attorney fees and costs.
35. WRITTEN EXCEPTIONS: Any exceptions to the above mentioned policies must be approved in writing by Owner in advance.
36. DISPUTES: Any disputes under this Agreement shall be governed by and interpreted in accordance with the laws of the State of New York. Any action relating to this Agreement shall be filed only in the county court of which the property is located. Both parties consent to the exclusive venue and jurisdiction of such court. Guest agrees to pay all reasonable costs, attorney’s fees and expenses that shall be made or incurred by Owner enforcing this agreement.
37. ACCEPTANCE OF TERMS AND CONDITIONS: Facsimile signatures are deemed original signatures and approving online terms and conditions constitute approval of these terms and conditions.
38. CREDIT CARD AUTHORIZATION: Guest agrees to provide Owner with a valid credit card for the duration of the reservation. Guest is providing the credit card as a guarantee. Guest certifies that he/she has read and agrees to abide by the terms of this agreement, and agrees to pay and authorize Owner to charge any rental amounts, extra cleaning, missing property, damages and fines or charges pertaining to violations of the rental agreement. Guest understands that all credit card sales are final. Should Owner be unable to recover costs from the credit card on file, Guest is responsible to provide an alternative method of reimbursement within 48 hours of notification.
39. ELECTRONIC CONSENT: By checking the box and clicking on the “I’VE READ & ACCEPT” the terms and conditions button, Guest is consenting to the use of an electronic signature in lieu of an original signature on paper and is obligated to all financial and all other provisions of the Terms and Conditions. Guest may request to sign a paper copy instead. By checking the I’VE READ & ACCEPT button, Guest waives that right. After consent, Guest may, upon written request to Owner, obtain a paper copy of the electronic record at no charge. Guests agrees that use of an electronic signature for any documents will continue until such time as Guest notifies Owner otherwise in writing. Guest should always ensure that Owner has a current email address on file in order to contact Guest regarding any changes, if necessary.
